While we endeavour to answer queries as soon as we can, sometimes in our busiest season there may be a delay in getting back to you. Occasionally, it may mean that we cannot always reply to all the correspondence we receive - but we always try our best to help.
Please explore the following links on our website which we hope will answer many of your queries:
Spotted something but not sure what it could be? Try out our identify a butterfly guide.
Seen a butterfly or moth and want to let us know? Take a look at our recording page for more information.
Need a question answered? Check out our frequently asked questions.
If you still cannot find an answer to your enquiry, please use the form below to contact our Head Office and we will try to help.
(Please note that you will receive an auto-response acknowledging that your enquiry has been safely received - this will not be a reply to your enquiry, which we will respond to as soon as possible.)